Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools. The practical functionality of Dynamics 365 CRM promises to “turn business process into business advantage for organizations everywhere”.
Dynamics 365 is now offered as an end-to-end cloud solution. This means organizations only pay for what they need and when they need it. Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation.
Unifying Platform for CRM and ERP Business Solution- Dynamics 365 isn’t an ERP or a CRM product, it’s both. This new solution can be customized with the introduction of two applications, PowerApps and Flow. PowerApps gives you the ability to create mobile apps while Flow is a workflow engine that can run with third-party apps. Dynamic 365 gives your team the tools to take in new clients efficiently, to maintain existing relationships and to cut down on time wasted jumping between different platforms to find the right information to empower every member of your team.
Here are the top 3 advantages of Dynamics 365 for your business-
Dynamics 365 has its own dedicated app store, packed with Microsoft- approved extensions and plugins to help you tailor your solution even further to your own, industry-specific needs.
Final Thoughts- Having a system like Dynamics 365 that scalps up and down based on your latest requirement, solidifies client engagement process and boosts collaborative sales as well. Apart from this, D365 assures security, improves mobility, enables smart investment infrastructure with power innovation and increases accessibility.